SHIPPING & DELIVERY POLICY
Last Updated: [Date]
1. Shipping Options & Costs
We offer the following delivery methods:
UK Mainland:
- Standard Delivery (3-5 working days): £3.99
- Express Delivery (1-2 working days): £6.99
- Free Standard Delivery on orders over £50
International:
- Europe (5-10 working days): From £9.99
- Rest of World (7-14 working days): From £14.99
Delivery times begin when your order is dispatched.
2. Order Processing
- Orders placed before 2 PM GMT are processed same day (weekdays only)
- Weekends/public holidays are not counted as working days
- You’ll receive a dispatch confirmation email with tracking
3. International Orders
- Customs/duties may apply (customer’s responsibility)
- We cannot predict these charges – check your local regulations
- Shipping costs are non-refundable if orders are refused due to customs
4. Tracking Your Order
Once dispatched:
- Tracking number provided via email
- Use carrier’s website for real-time updates
- Allow 24 hours for tracking to activate
5. Delivery Issues
If your order is delayed/lost:
- Check tracking for updates
- Contact the carrier directly first
- If unresolved, notify us within 14 days of expected delivery
6. Undeliverable Packages
Packages may be returned to us if:
- Address is incorrect/incomplete
- Unclaimed after multiple delivery attempts
- Customs fees are unpaid
Return shipping costs will be deducted from any refund.
7. COVID-19 Impact
Some regions may experience delays due to:
- Reduced carrier capacity
- Local restrictions
- Customs processing times
8. Click & Collect
Currently unavailable – all orders are shipped directly.
9. FAQ
Q: Can I change my delivery address?
A: Only if requested before dispatch. Contact us immediately.
Q: Do you ship to PO Boxes?
A: No – we require a physical street address.
Q: What if I’m not home?
A: Carriers will usually leave a card with collection instructions.
Q: When will seasonal items ship?
A: Check product pages for specific release dates.