RETURN & REFUND POLICY

Last Updated: [Date]

1. Returns Eligibility

  • Items must be returned within 14 days of delivery
  • Products must be:
    • Unused/unopened
    • In original packaging
    • With all tags/labels attached
  • Proof of purchase required

Exclusions:
✖ Final sale items (marked “non-returnable”)
✖ Gift cards
✖ Personalized/custom products

2. Return Process

Step 1: Initiate return via your account or contact form
Step 2: Pack items securely (use original packaging if possible)
Step 3: Attach provided return label (if applicable)
Step 4: Ship via tracked mail (keep proof of postage)

3. Refund Details

  • Processing time: 5-10 business days after we receive returns
  • Refund method: Original payment only
  • Return shipping costs: Customer’s responsibility (unless faulty)

Note:
• Sale items refunded at purchase price
• Partial refunds may apply for damaged/used items

4. Faulty or Incorrect Items

If you receive:
✅ Wrong product
✅ Damaged/defective item

We will cover:

  • Return shipping costs
  • Full refund or replacement

Required: Photo/video evidence within 48 hours of delivery

5. International Returns

  • Customers responsible for:
    • Return shipping fees
    • Customs charges
  • Refunds exclude original shipping costs
  • Use trackable services (we cannot locate untracked returns)

6. Exchanges

  • Currently only offer refunds (no direct exchanges)
  • Place a new order for desired items

7. Store Credit Option

Prefer credit instead of refund? Request:

  • 10% bonus on return value
  • Digital code emailed within 24h of processing

8. FAQ

Q: How long until I get my refund?
A: Allow 10 business days total (processing + bank transfer time).

Q: Can I return without original packaging?
A: Only if the product is faulty – otherwise packaging is required.

Q: What if my return gets lost?
A: Without tracking, we cannot confirm receipt – insure valuable returns.

Q: Who pays for return shipping?
A: Customers cover costs unless the return is our error.